Six simple steps to achieving customer excellence
For example, 7 out of 10 people search for online business reviews before they make a purchase. When considering why customer service is important, the reputation of your brand will trump everything else. Your employees will pay careful attention to how your company treats its customers. Treating your customers well and creating positive interactions will help increase your sales revenue due to repeat business. On average, one happy customer can lead up to 9 referrals depending on your industry.
Your main customer contact point, so there is a consistency of approach throughout the customer experience. Inviting regular customers to share their views of your organisation on an individual basis. Some will be willing and eager to help you, especially if you want to build on the things they like and value you for. For example, there may be long serving team members who have highly established customer relationships that can … Read More